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Lingo24’s new live chat feature

We love to talk here at Lingo24, no matter the language! And now we’ve made it easier than ever to get in touch, with our new live chat feature.

Just drop us a line on our website, and we have friendly Lingo-ists available 24 hours a day. We’ve just introduced it on our UK, US, and South African sites and we’ll soon be putting it on more of our websites around the world.

So what’s the big idea? Well, we obviously love getting out and about and meeting customers, and chatting by email, phone and social media. But live chat gives you another, instant way to get in touch. It’s very informal as well – you might have just found our website, or have a quick question you’d like to ask.

We’ll have members of our Client Liaison and Sales teams monitoring the chatroom. And since we work round-the-clock, our Lingo-ists in Panama and the Philippines will take over outside normal working hours.

In fact, more companies are finding that live chat is a good way of being available to customers. Technology might be changing the way we work, but most people still want to talk to a real person. There are few things more frustrating than waiting in a long phone queue, or struggling to find contact details on a website.

If you’re thinking of going global, then it’s even more important to make sure that it’s easy for customers to contact you (and to speak to them in their language of course!) We think the key is to provide a range of communication channels, and keep them as open as possible. That also means interacting on social media, and responding to every query, however small.

So do give it a try. We’d love to hear from you, whichever way to prefer to get in touch!

Hazel Mollison

Hazel Mollison edits and writes for the Lingo24 blog. After studying Italian and German at Cambridge University, she worked as a journalist for five years with regional and national newspapers. She enjoys writing about languages, translation, online marketing, and helping small businesses explore new opportunities.

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