What’s hot and what’s not in social media
Should we believe the hype about Facebook addiction? And how are social networks changing the way we communicate?
Leisure Pass Group ensures a great holiday in any language
If you’ve only got a few days in London, Paris or New York, how can you make sure you see as much as possible without blowing your budget?
Bringing Fujifilm’s innovative products to global customers
Think of Fujifilm, and the first thing that springs to mind is likely to be cameras. But as well as being the world’s largest photographic and imaging company, Fujifilm also carries out research in medicine, life sciences and other high-tech areas.
Mobile wallets & Google Glass – shopping in 2015
If you want to know anything about in-store digital propositions, then Craig Smith is the man to ask. He made his name at Marks & Spencer, where he was the driving force behind the delivery of the in-store digital pilots, taking them from concept all the way through to full production rollout.
TGV Lyria’s app translates to smoother journeys
Taking a high-speed train between France and Switzerland is now even faster, with a new app facilitating cross-border journeys.
Reaching international consumers in a multichannel world
Cross-border shopping used to mean a “booze cruise” to France, or picking up discounted designer clothes on a foreign holiday. But today’s savvy consumers are just as likely to shop around for the best prices from the comfort of their sofa.
5 tips for great social customer service
Have you ever tweeted about a delayed flight, or complained on Facebook about poor customer service? A growing number of customers are using social media to contact companies, whether their feedback is positive or negative.
5 ways to boost your online reputation
When tech journalist Ryan Block tried to cancel his Comcast service, he was frustrated by an overly pushy customer service representative.
Mapping the world – in just three words
Imagine you’re at a music festival, trying to describe where your tent is in a sea of canvas. Or you live in a remote part of the Middle East, and want to ensure your online delivery arrives despite having no street address.
Why social customer service is the future
If you’re still using social media mainly as a marketing tool, then you’re probably doing it wrong, according to Tamar Weinberg.