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Category Archives: Customer Experience

In-Market reviews

In-market reviews: achieving harmony in global teams managing translation

Watch Dave Meikle, Lingo24’s CTO and Service Delivery Director, and Christian Arno, Lingo24’s Founder and President, explain what we can do to bring harmony into how global translation content teams work.

May 22, 2018Leave a commentAll posts, Customer Experience, Developers, E-commerce, MarketingBy Lingo24

Quality and Client Satisfaction updates for 2017

At Lingo24, we’re always committed to delivering the highest quality translations and client satisfaction is our top priority. Our focus is on ensuring the below areas are met and the quality and CSat numbers in 2017 are testament that we are doing things right:

March 19, 2018Leave a commentAll posts, Customer Experience, Internal CommunicationsBy Raluca Mihoc

amazon card

£100 reward for a referral to Lingo24

Quite brazen, I know. But also good: if you introduce to Lingo24 a prospective customer for our tech-enabled translation services, you’ll receive a £100 (or foreign currency equivalent) Amazon voucher when their spend surpasses £500. And your friend will automatically get 10% off their first project with us (up to £200).

September 13, 2017Leave a commentAll posts, Customer Experience, E-commerce, MarketingBy Christian Arno

translation quality

Q1 quality update: defining translation quality

Translation quality is notoriously difficult to define and can often be a source of debate and dispute between translation providers and clients. With our clearly defined quality measuring system based on the TAUS DQF model, this poses no challenge for us.

May 4, 2017Leave a commentAll posts, Customer Experience, Internal CommunicationsBy Raluca Mihoc

Working for an international company: Interview with Aja Janezic

A graduate from the University of South Wales with a degree in marketing, Aja Janezic is European Marketing Executive at DS Smith – Recycling Division. She is responsible for the integration and rebranding of newly acquired companies in South East Europe (Croatia, Serbia and Macedonia).

February 28, 2017Leave a commentAll posts, Customer Experience, Internal Communications, MarketingBy Lingo24

Quantifying quality and Q4 update

Quality is very important in our business. Quantifying quality has proved a bit challenging at the beginning, but we have found a system based on the TAUS DQF MQM error model which enables us to measure it objectively and determine whether a translation is a pass from a quality standpoint.

January 26, 2017Leave a commentAll posts, Customer Experience, Internal CommunicationsBy Raluca Mihoc

global markets

Christmas is coming…

It has been while since I have managed to get a blog out. I did write one in the summer but never finished it; I am putting this down to the arrival of child number 4.

So as Christmas is nearly here I felt the urge to get something out, as it feels like it is going to be a testing period for a lot of business. The ripples of Brexit appear large even if it isn’t clear what the long term implications are; and we have the fast approaching presidential election, markets have been rocked by the closing in the polls, surely history can’t repeat itself.

November 3, 2016Leave a commentAll posts, Customer Experience, E-commerceBy Jeremy Clutton

translation quality

Update on Translation Quality Performance in Q2

Our main target is to ensure that no more than 0.3% of all project items we manage contain confirmed QIs, and this quarter we smashed it.
The number of Quality Issues (QIs) that we recorded in Q2, based on customer feedback on our work, increased by 5% compared to the previous quarter.

August 15, 2016Leave a commentAll posts, Customer Experience, Internal CommunicationsBy Raluca Mihoc

international trade

Journeying to global

Many businesses are already reaping the rewards of growing globally online. Now it is all about accelerating even faster. But choosing the next step can be tricky. This is where we come in.

June 21, 2016Leave a commentAll posts, Customer Experience, E-commerceBy Amy Easter

translation quality q1

Find out the latest on our translation quality performance

In keeping with our promise to be fully transparent about the quality of our translation projects, we’d like to share with you the results of our Quality Performance report for the first quarter of 2016.

May 5, 2016Leave a commentAll posts, Customer ExperienceBy Raluca Mihoc
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