We reported on this fair blog back in January that we had been shortlisted for the Real Business Customer Kings Award, 2010.
Well, guess what? Lingo24 has been recognised as a ‘Highly Commended Winner’ and we managed to beat some fantastic candidates to the award.
About forty companies in total were shortlisted for the award. Out of that, about thirteen companies were recognised for their achievements in taking customer care to the next level. For Lingo24, technology was one of the key criteria that helped us scoop the award, but there was more to it than that.
In early 2009, we developed a Customer Service Charter that outlines our commitment to customer care and a client-focused service provision. A key component of the charter is our four distinct service levels, designed to cater for whatever requirement oglour customers have.
Over 50% of Lingo24’s clients are now based outside of the UK – an increase of 20% in the past three years. To reflect our global presence, we recruited and trained native-speaking Account Managers to service clients in some of our key target markets in Europe.
Technological innovation, though, is central to Lingo24’s growth and customer service. The appointment of a new Chief Technology Officer (CTO) in June 2009, and the adoption of the revolutionary XTM translation memory tool he designed and continues to develop, is providing clients with an unrivalled level of technical support.
To reiterate a Michael LeBoeuf quote from a previous blog post, “the greatest asset of any business is its customers, because without them, there is no business.”