When tech journalist Ryan Block tried to cancel his Comcast service, he was frustrated by an overly pushy customer service representative.
Imagine you’re at a music festival, trying to describe where your tent is in a sea of canvas. Or you live in a remote part of the Middle East, and want to ensure your online delivery arrives despite having no street address.
If you’ve been in a hospital lately, you’d be forgiven for thinking that some of the staff were speaking another language. Terms such as “chronicity”, “needs matrix” and “action plans” can all leave patients – sorry “service users” – scratching their heads.
Rude sales assistants, unhelpful call centre staff, or advisors who are impossible to find… not surprisingly these are major bugbears for customers, and the chances are they’ll take their business elsewhere.
From beer to biodegradable packaging, Scotland’s exports are growing fast. Exports have grown 17 per cent in the last six years, and more and more businesses are looking beyond their borders. This week, Business Quarter (BQ) Magazine organised the first ever Scottish Export Awards with Scottish Enterprise to celebrate their achievements.
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As if 1.2 billion Facebook members weren’t enough, Mark Zuckerberg has announced his latest plans to get more of the world connected.
The entrepreneur’s Connectivity Lab is working on new technology to bring the internet (and social networking) to the two-thirds of the world who currently lack it.
More than 6000 visitors are gathering in Birmingham for the biggest ever Internet Retaling Expo, one of the highlights of the ecommerce calendar.
The comma is the Cinderella of punctuation marks. It’s often overlooked and causes confusion for native English speakers and learners alike. We all know what a full stop or a colon is for, but a comma can seem indecisive and wishy-washy.